Fully mobile concierge care across Palm Beach County · Text 561-216-7066
Beyond Concierge Healthcare logo Text or Call: 561-216-7066

Frequently Asked Questions

What is the cancellation and no-show policy?

All appointments are held with a valid credit card at booking. Cancelling or rescheduling less than 24 hours in advance results in a $25 charge, and no-shows without notice result in a $50 charge. Visits after 8 PM may be available by appointment and may incur an after-hours fee.

Do you bill insurance?

We do not bill insurance, and our services are not covered, so fees are paid directly. We can call in lab orders, and the lab itself may be picked up by your insurance. We accept cash and major credit cards (Visa, MasterCard, American Express, Discover), and HSA/FSA funds may be eligible; confirm with your plan administrator. Prices shown are starting-from and are confirmed at your consultation.

Can I cancel a membership?

Yes. Memberships are billed monthly, require no long-term contract, and may be cancelled at any time without a cancellation fee. Memberships are not insurance.

Can I use your services in an emergency?

No. Our services are not for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.

How do I ask a question about these Terms?

Text or call 561-216-7066, email hello@beyondhealthcarefl.com, or use our Contact page. Beyond Concierge Healthcare is a mobile concierge practice serving Palm Beach County, Florida.